Get in touch
1300 019 919
sales@konverge.com.au
Microsoft services that will increase operational efficencies and save you time
Johnny Thai • September 27, 2023
Microsoft Services Portfolio
Finding the perfect hardware and software solutions is just the beginning! Once you've got that covered, there's the whole journey of deploying, testing, and safeguarding your devices and data. But don't worry, we're here to make it all super easy for you. Our dedicated teams are at your service around the clock, ready to assist you and your business.
In this post, we'll highlight some of the most common services requested for Microsoft products in today's tech world. However, remember our capabilities go beyond this list, so feel free to reach out and find out how we can help you elevate your tech needs to the next level. We're all ears!
M365 Advanced Support Service
This services aims to ensure you and your staff remain productive as we assist to resolve issues and answer queries effectively.
- Tenant Administration
- User Management
- Subscription Management
- License Management
- Partner Centre Related Requests
- Password Resets
- Direct Microsoft Escalations for Service Outage Scenarios
- Customer Onboarding
- Tenant and Domain Onboarding
- Setup Office 365 apps and End User Devices
- Outlook Email Client Configuration
- Teams Chat and Calling Configuration
- Office 365 Setup on Various Devices (Win, iOS, Android)
- Customer Support
- Troubleshooting Application Install/Removal Issues
- Resolving Teams Chat or Calling Issues
- Resolving Service Configuration or Failure Issues
- Troubleshooting Error Messages (Word, Excel, etc)
- Login Activation Issues
- Unable to Install Application
- Unable to Remove Application
- Adding Domains
Benefits
- Single Point of Contact for Admin and End Users
- 24x7 Availability of Support
- Access to Open Support Tickets
- Resolution Ownership Until Closure
- Priority Response and Resolution
- Ensures Business Uptime
- Microsoft Escalations Management
- Access to Certified Microsoft Engineers
M365 Professional Support Service
- Compliments the M365 Cloud Solution Provider Program (CSP) Support and the M365 Advanced Support Service.
- Introduces a Higher Level of Support.
- Level 2 and Above Expertise Delivered Support.
- Voice Support Delivered in Multiple Languages - English, French, Spanish, German and Italian.
- Chat and Email Support Delivered in Almost 60+ Languages.
- Available for LE and Device as a Service (DaaS) Customers as well
- Apart from Level 1 and Level 2 Support, Customers Will Also Be Entitled to receive
- Quarterly Anti-Phishing Campaigns.
- Implementing Standard Security Configuration.
- Root Cause Analysis of Complex Issues.
- Escalations and Triage Support.
Benefits
- Level 1 and Level 2 Help Desk on Windows 10 Support included with Microsoft 365 Support with Exchange Online Protection (EOP) Security Settings Assistance
- Single Point of Contact for Admin and Users
- 24x7 Availability of Support
- Access to Open Support Tickets
- Resolution Ownership Until Closure
- Priority Response and Resolution
- Ensure Business Uptime
- Microsoft Escalations Management
- Access to Certified Microsoft Engineers
If you would like us to give you a call about the above services or to discuss your needs on another project, simply send is a message using the form below. Alternatively, you can email us on sales@konverge.com.au or call us on 1300 019 919.
Contact Us
Digital content creation is happening faster than ever, that includes having so much image content or digital creations and staying organised is so important to not be overwhelmed and yet product high quality work. Whether you're a photographer, designer, illustrator, or video editor, managing thousands of files efficiently can be a daunting task. Adobe Bridge —a powerful, often underrated digital asset management tool that simplifies your workflow, enhances productivity, and integrates seamlessly with other Adobe Creative Cloud applications is essential to all users in the digital age (in my opinion). Adobe Bridge acts as a central hub for organising , previewing , and batch-processing media files . But beyond just being a file browser, it offers tagging , metadata editing , batch renaming , and automation features that significantly improve file management. If you've been juggling files manually, it’s time to discover why Adobe Bridge should be an essential part of your creative workflow.
Palo Alto Networks' security is proven to work
A Virtual Private Network (VPN) is a technology that enhances online privacy and security by encrypting internet traffic and routing it through a secure server. This process masks the user's IP address, making it appear as though they are accessing the internet from a different location. VPNs are commonly used for: Privacy Protection: Encrypting online activity to prevent tracking by third parties, including Internet Service Providers (ISPs) and hackers. For example, a journalist working in a country with internet censorship uses a VPN to browse securely and protect their sources. Bypassing Geo-Restrictions: Accessing content that may be blocked or restricted based on the user's location. For example, an Australian user wants to watch U.S. Netflix content and uses a VPN to appear as if they are in the U.S. Securing Public Wi-Fi: Protecting data from potential cyber threats when using unsecured public networks. For example, a remote worker connects to a coffee shop Wi-Fi and uses a VPN to protect sensitive company data from potential cyber threats. Business Use: Enabling employees to securely access corporate networks from remote locations. For example, financial institution mandates VPN usage to protect sensitive client data from unauthorised access.
Understanding Cyber Breach Reporting in Australia
Palo Alto Networks' ML-Powered PA-400 Series next generation firewall (NGFW) and why you should request for a demo to see how it works for your organisation.
ESG Whitepaper summary how businesses can secure their networks against advanced attacks and embrace a proactive, scalable approach to network security. Perfect for IT professionals, cybersecurity enthusiasts, and decision-makers seeking actionable insights.
The world’s first ML-Powered Next-Generation Firewall (NGFW) will help you stop zero-day threats in zero time with Nebula, the 10.2 Release of Palo Alto's Industry-Leading PAN-OS.
What if Keanu Reeves were protecting your network? Keanu Reeves, the ultimate guardian of truth and justice, now standing as the face of Precision AI™ by Palo Alto Networks. Imagine his calm yet commanding voice saying, "In a world where AI powers both heroes and villains, only the most precise intelligence can defend your digital universe."
Comparison between Palo Alto Networks NGFW and Cisco Secure Firewall (Firepower). Learn about key features, strengths, and weaknesses of each firewall solution to make an informed cybersecurity choice.
Investing in Prisma ensures that businesses can protect their data, applications, and users while enabling innovation and growth. For organisations in Australia, Prisma aligns seamlessly with national cybersecurity frameworks, making it an essential investment for long-term resilience and regulatory compliance.
Latest Insights
Digital content creation is happening faster than ever, that includes having so much image content or digital creations and staying organised is so important to not be overwhelmed and yet product high quality work. Whether you're a photographer, designer, illustrator, or video editor, managing thousands of files efficiently can be a daunting task. Adobe Bridge —a powerful, often underrated digital asset management tool that simplifies your workflow, enhances productivity, and integrates seamlessly with other Adobe Creative Cloud applications is essential to all users in the digital age (in my opinion). Adobe Bridge acts as a central hub for organising , previewing , and batch-processing media files . But beyond just being a file browser, it offers tagging , metadata editing , batch renaming , and automation features that significantly improve file management. If you've been juggling files manually, it’s time to discover why Adobe Bridge should be an essential part of your creative workflow.
Palo Alto Networks' security is proven to work
A Virtual Private Network (VPN) is a technology that enhances online privacy and security by encrypting internet traffic and routing it through a secure server. This process masks the user's IP address, making it appear as though they are accessing the internet from a different location. VPNs are commonly used for: Privacy Protection: Encrypting online activity to prevent tracking by third parties, including Internet Service Providers (ISPs) and hackers. For example, a journalist working in a country with internet censorship uses a VPN to browse securely and protect their sources. Bypassing Geo-Restrictions: Accessing content that may be blocked or restricted based on the user's location. For example, an Australian user wants to watch U.S. Netflix content and uses a VPN to appear as if they are in the U.S. Securing Public Wi-Fi: Protecting data from potential cyber threats when using unsecured public networks. For example, a remote worker connects to a coffee shop Wi-Fi and uses a VPN to protect sensitive company data from potential cyber threats. Business Use: Enabling employees to securely access corporate networks from remote locations. For example, financial institution mandates VPN usage to protect sensitive client data from unauthorised access.
Ask us anything
No matter what your question relates to, our IT specialists will be happy to help with any related enquiries.
We want to hear from you
Send us your details and we’ll get back to you to schedule a time to talk.
